Expert Support Services
Personalized Technical Assistance
Need one-on-one help with technical learning or development projects? Our expert support offers Quick Questions, Tutorial Sessions, and Custom Projects.
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Contact Us
Support Available Research Collaboration Community Focused
SiliconWit® is a capability-driven engineering platform that guides you from ideas and theory to real, working systems. By combining human ingenuity with machines, SiliconWit helps you build practical engineering skills through hands-on learning, applied research, and purposeful product development, so what you learn becomes something you can actually design, build, and use in the real world. Visit our about page to learn more about us.
Direct Support
Get immediate help through our live support channels.
Instant Chat Support
Quick General Questions
Use the chat widget at the bottom right for basic inquiries, quick help, and general questions about our platform, courses, or services.
Tawk.to
Other Contact Options
Course-Specific Questions
Navigate to Course Pages
Visit specific lesson pages (e.g. Education) for topic-related questions. Each lesson has an Expert Support button at the top and a comment section at the bottom for discussions and questions.
Research Collaboration
Academic & Professional Partnerships
Interested in research collaboration? Visit our Research section and use the correspondence emails in publications or repositories, or the chat widget at the bottom right of those pages.
Social Media Links
Connect with us on social media to stay updated on our latest content and events.
YouTube
Substack
Blog & Newsletter
Thoughtful writing on technology and ideas delivered to your inbox.
Follow Substack
Discord
Community Hub
Join discord discussions and group channels for community engagement and real-time support.
Join Discord
TikTok
Bluesky
Mastodon
GitHub
How We Can Help
What We Offer
- Technical support for platform issues
- Help with educational content navigation
- Account and subscription assistance
- Feedback and suggestion processing
- Community moderation and guidance
Partnership Opportunities
- Academic research partnerships
- Industry collaboration projects
- Open-source development initiatives
- Educational content co-creation
- Conference and publication partnerships
Learning Support
- Custom educational content development
- Institutional partnership programs
- Curriculum development consultation
- Interactive simulation design
- Assessment and evaluation tools
Response Times
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General Support
We typically respond to general inquiries within 24-48 hours during business days.
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Technical Issues
Technical support requests are prioritized and usually receive a response within 12-24 hours.
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Research Collaboration
Research and collaboration inquiries may take 2-5 business days for a comprehensive response.
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Urgent Matters
For urgent issues, please indicate the urgency in your subject line, and we’ll prioritize accordingly.
Additional Resources
FAQ
Common Questions
Check our FAQ page for answers to frequently asked questions before contacting us.
Documentation
Help Resources
Browse our educational content and documentation for self-service support options.
Community
Peer Support
Connect with other users in our Discord community for peer-to-peer assistance and discussions.
Feedback and Suggestions
We value your feedback and are always looking to improve our platform and services. Whether you have:
- Suggestions for new content or features
- Feedback on existing educational materials
- Ideas for platform improvements
- Reports of bugs or technical issues
- Recommendations for collaborations
Please don’t hesitate to reach out using any of the contact methods above. Your input helps us create better educational experiences for everyone.
SILICONWIT LTD
Est. 2021 | Reg. 2023 | Nyeri Nyahururu Road
P.O. Box 939-10100, Nyeri, Kenya
+254 719 590 590
[email protected]