Contact Us

SiliconWit® helps you learn, build, and deploy real engineering systems on siliconwit.io, our live IoT and AIoT platform, through project-based courses, applied research, and open-source tools. Reach out about a course, a research collaboration, or the platform. Visit our about page to learn more about us.

siliconwit.io Platform Support

For anything about the siliconwit.io platform itself, your devices, dashboards, alerts, data, or account, use the platform’s own channels.

siliconwit.com and General Contacts

For the courses, tools, research, and any general question, reach us through one-on-one expert support, live chat, or the channels below.

Social Media Links

Connect with us on social media to stay updated on our latest content and events.

How We Can Help

• Support Services
• Research Collaboration
• Educational Services

What We Offer

• Technical support for platform issues
• Help with educational content navigation
• Account and subscription assistance
• Feedback and suggestion processing
• Community moderation and guidance

Response Times

1. General Support

   We typically respond to general inquiries within 24-48 hours during business days.

2. Technical Issues

   Technical support requests are prioritized and usually receive a response within 12-24 hours.

3. Research Collaboration

   Research and collaboration inquiries may take 2-5 business days for a comprehensive response.

4. Urgent Matters

   For urgent issues, please indicate the urgency in your subject line, and we’ll prioritize accordingly.

Additional Resources

Feedback and Suggestions

We value your feedback and are always looking to improve our platform and services. Whether you have:

• Suggestions for new content or features
• Feedback on existing educational materials
• Ideas for platform improvements
• Reports of bugs or technical issues
• Recommendations for collaborations

Reach out using any of the contact methods above. Your input helps us make the courses, tools, and platform better.